שאלות נפוצות

ANSWERS TO YOUR MOST COMMON QUESTIONS

BBYO International Convention (IC) will be held in Denver, Colorado, from Thursday, February 13 through Monday, February 17, 2025. IC February Executives and IC Advance will begin a day earlier on Wednesday, February 12.

IC Global Ambassadors Week will take place approximately between Sunday, February 9, 2025, to Wednesday, February 12, 2025 (dates are subjective to each community). Specific travel information will be provided by your local BBYO professionals or partner agency staff.

השתתפות בכנס בינלאומי

מי מוזמן ללמוד ב- IC ?

השתתפות בני נוער ב- IC

IC is for every Jewish teen around the world—members, elected leaders, BBYO Summer Experiences alumni, and any teen interested in joining BBYO. IC is open to teens in 9th through 12th grade who are current members* of BBYO. Any BBYO member can join in the fun regardless of prerequisite experience or level of involvement.

We’re expecting a record number of Alephs and BBGs in Denver. IC 2024 hosted 3,700 teen delegates representing over 45 countries. We anticipate IC 2025 will set new records in attendance, with a waitlist anticipated, so be prepared to register on launch night: Wednesday, October 9!

*Teens based in the United States and Canada must be registered BBYO members before signing up for IC. Prospective members in the U.S. can sign up here and prospective members in Canada should reach out to their regional offices or contact us to sign up.

השתתפות מבוגרים ב- IC

There are many opportunities for supporters, alumni, parents, partners, and friends to experience the magic of IC. These include an annual gathering of communal leaders enthusiastic about Jewish teen life, an immersive experience for BBYO's stakeholders and supporters, volunteers, partnership opportunities, and a series of alumni events throughout the weekend. Many partner agencies also hold concurrent events for teens and stakeholders throughout the weekend.

If you are a local community advocate for BBYO, a BBYO FAN Leader, a parent, and/or an alum who would like to attend or staff IC, you can learn about the opportunities we have through our Host Region and Adult Participation portals (coming soon!).

Interested in partnering with us for IC 2025? Please email BBYO’s Partnership Outreach Director, Ariel Rosen.

כיצד אוכל להישאר מעודכן בחדשות IC?

This website will be updated regularly with information about registration, scholarship, travel, program announcements, and all the details about IC you’ll need to know. You can also follow updates on Facebook,  TikTok, and Instagram with the hashtag #AZABBGIC2025.

For members of the BBYO family across Rocky Mountain Region (RMR), including parents, alumni, and community members, you can find opportunities to host, volunteer, partner, and more on the IC Host Region page (coming soon!).

If you have additional questions, please email IC Customer Service at any time.

כמה עולה IC? האם מלגות זמינות?

IC 2025 Standard Package (Thursday–Monday):  $1,389 USD
IC 2025 Standard Package + February Executives Conference (Wednesday–Monday): 
$1,644 USD
IC 2025 Standard Package + Global Ambassadors Week (Wednesday–Monday): 
$1,644 USD
IC 2025 Standard Package + IC Advance: (Wednesday–Monday): 
$1,644 USD

We are grateful to BBYO's generous supporters who have made it possible to keep our rates close to those of IC 2024 while increasing scholarship opportunities for delegates. Pricing reflects the full IC experience including but not limited to hotel, meals, giveaways, access to all events, concert tickets, transportation to offsite programs, and more. Program cost does not include transportation to/from Denver. 

Scholarship is available to all delegates and interested families should apply after registering for the event.

כיצד נציגים מגישים בקשה למלגת IC?

Information about IC Scholarship can be found here. Delegates are encouraged to register early as we anticipate IC will sell out quickly! Delegates can begin to apply for scholarships as soon as they register. Scholarship is based on financial need. The first round of applications is due by Tuesday, October 22, 2024, and we will notify all families of their award no later than Thursday, October 31, 2024. After first round applications have been submitted, IC scholarship is based on rolling submission and availability of funds.  

Many communities, chapters, councils, and regions also have local funds available to support interested attendees. Please contact your local community for information. Additional scholarship opportunities may be available for Canadian delegates. Please connect with your Canadian regional office for more information. Delegates from outside North America should be in touch with local BBYO staff or partner agency professionals for scholarship information. Our goal is to ensure that every Aleph and BBG who wants to attend IC is able to join us.

מהו תאריך הרישום של IC, מועדי התשלום ומדיניות הביטולים?

Wednesday, October 9, 2024 | IC registration night ($250 minimum deposit due at registration)
Tuesday, October 22, 2024 | IC scholarship application due
Thursday, October 31, 2024 | IC scholarship announced
Thursday, November 7, 2024 | $450 payment due (U.S. and Canadian teen delegates only)
Thursday, November 7, 2024 | Last day to cancel from IC with a full refund. Payments are non-transferable.
Thursday, December 5, 2024 | Payment due in full, medical forms due, travel form due
Thursday, December 5, 2024 | Last day to cancel from IC with a $250 cancellation fee
Friday, December 6, 2024 | All fees are non-refundable and non-transferable
Monday, January 13, 2025 | Last day to register for IC 2025 (pending availability)

To cancel your registration, email azabbgic@bbyo.org.

כיצד תעבוד ההרשמה?

Registration will go live on Wednesday, October 9, 2024 (and will remain open until January 13 or until we are sold out). Spots are available to all BBYO members in 9th–12th grade who are in good standing. For a detailed explanation on how teen registration and waitlists will work for IC 2025, please review our IC 2025 Registration & Waitlist Policies.  

Delegates who register for IC are required to pay a minimum $250 deposit (although they may pay more when they register), which is fully refundable through Thursday, November 7, 2024. Here are options for registration:

  • You Can Register Online:  If you have an issue registering online, you can submit a request for help by emailing the IC Customer Service Team.

  • You Can Register in Person: See if your community is hosting an IC registration party. Grab a friend, your laptop, and a method of payment, and head over to your local launch party this fall!

  • You Can Register (and Get Help) by Phone: Call centers are set up across North America to help with any registration challenges. The IC hotline for assistance is +1 (202) 507-7266. There may be a waiting period, but BBYO professionals and volunteers will be standing by to help as quickly as possible.

Please Note: IC registration is not done through myBBYO. You will be able to register for IC here.

Please email the IC Customer Service Team or call us at +1 (202) 507-7266 with any questions about registration.

כיצד יפעל תהליך רשימת ההמתנה של IC?

We anticipate BBYO International Convention (IC) 2025 being sold out. A waitlist may exist and it is possible that every teen who wishes to participate in IC 2025 may not be able to do so.  

Teens on the waitlist will be eligible to register for IC as space becomes available and in accordance with our IC 2025 Registration and Waitlist Policies. The schedule for waitlist updates will be as follows:

On October 18th we will be notifying a group of waitlist participants and parent(s) via email that they will have an opportunity to register for IC, and they will have 48 hours to do so.  

After November 14th, the date the second IC payment is due for those who are currently registered for the event, we will determine how many additional spots are available to accommodate teens remaining on the waitlist in accordance with BBYO's IC 2025 Registration and Waitlist Policies.

Once again, after December 5th, the date the final IC payment is due for those who are currently registered for the event, we will do another assessment of how many available spots there are to accommodate any additional teens on the waitlist in accordance with BBYO's IC 2025 Registration and Waitlist Policies.

Please email the IC Customer Service Team or call us at +1 (202) 507-7266 with any questions about waitlist policies for IC.

כיצד ניתן לשנות רישום או לשלוח פרטי תשלום/נסיעות?

You can modify your registration and submit additional payment and travel information in the IC Registration System once you have registered. Please keep your registration confirmation email as it includes your IC Confirmation Number. Balance payments can be made via credit card or echeck. All credit card charges will incur a 3% processing fee.

After a participant makes their initial $250 deposit, they will have the option to pay the outstanding funds by credit card or echeck. All credit card charges will incur a 3% processing fee. This fee is non-refundable, even if a participant cancels their registration.

To modify or cancel your registration, email azabbgic@bbyo.org.

נסיעות ותחבורה

איך עובד ההגעה לשדה התעופה?

When I arrive at the airport, where do I go?
Starting at 9:00 AM MST on both arrival days, BBYO staff and IC volunteers will be stationed throughout Denver International Airport (DEN) baggage claim wearing colorful BBYO vests and holding BBYO signs. Specific information about what delegates should do upon their arrival at the airport will be provided directly to all registered delegates and their families via email a few days ahead of IC. BBYO Staff will be available in the airport until 5:30 PM MST.

What happens if my flight is delayed?
BBYO staff will be monitoring flights to stay up to date on any delays or cancellations and to ensure all delegates arrive at the hotel safely. Specific information on who to contact about flight changes and delays will be provided directly to all registered delegates and their families via email a few days ahead of IC.
‍‍
What do I do if I get to the airport and can’t find staff?
BBYO staff and IC volunteers will be stationed throughout Denver International Airport (DEN) baggage claim wearing colorful BBYO vests and holding BBYO signs. If you are having trouble locating a member of our team you can reach out to our direct hotline. The hotline number will be provided in an email to all registered delegates and their families a few days ahead of IC.‍
‍‍
How long until I leave the airport for the hotel?
Shuttles will begin to head to the IC hotel between after 10:30 AM MST on all arrival days. Upon arrival at the hotel, teens will go through the IC check-in process. Hotel rooms may not be ready at the time of a teen's arrival, but luggage will be safely stored and there will be programming, restaurants, and cafes available for delegates to enjoy until their room is ready. Shuttles will be on a loop throughout the day and delegates may need to wait in the airport until the shuttle returns. We encourage all delegates to bring a little extra spending money for airport snacks/meals. Please note that dinner will be the first meal provided.

היכן שוהים הנציגים? הם עוזבים את המלון?

Delegates will be staying at a hotel in Denver. For security purposes, the name of the hotel will not be released until a few days before IC. 

Delegates will have the opportunity to go offsite for specific Friday and/or Sunday programming in Denver. All offsite activities will be supervised by IC staff. Delegates are not permitted to leave the hotel under any circumstances without supervision.

How Do I Get a High School Excusal Letter?

If you are interested in a school excusal letter, please complete this form to let our team know.

בריאות ורווחה

האם הנציגים ממלאים טופס רפואי של IC?

BBYO has partnered with CampDoc for our families to easily upload health records, insurance, immunizations, and medications/allergies for all BBYO programs. Upon registration for IC, you will receive an email from CampDoc with access information to your profile. A delegate’s account must be 100% completed to attend IC. 

Please note, every delegate is required to provide a copy of a physical received with dates between February 5, 2024–February 5, 2025). The BBYO medical form can be found through a teen’s CampDoc profile. While BBYO does not require you to use our specific form (your form can be from a school or sports physical in the last year), as long as it is signed by a medical professional and submitted on time, we will accept it.

For questions about Campdoc, contact the IC Customer Service Team.

כיצד מופצת התרופה ב- IC?

Teens are responsible for their own medication at IC. Some over-the-counter medications will be available in the Medical Center, but teens should bring and hold on to any medication they anticipate needing throughout the convention. This policy is specific to IC and does not necessarily reflect other overnight events.

מה קורה אם נציג חולה ב- IC?

IC hosts a full medical team of professional nurses, mental health professionals, and doctors onsite. If a delegate requires medical attention, an IC staff member can assist them in contacting a member of the Medical Team. 

In case of an emergency, BBYO will utilize the nearest hospital. If additional information or out-of-hotel medical services are needed, a member of the IC Leadership Team will contact the delegate's parent or guardian. BBYO recommends that all delegates bring a copy of their health insurance information to carry with them during offsite programming.

Our Mental Health and Wellness Team is available for support throughout the convention.

What are BBYO’s Health Protocols?

Please click here to see our current health protocols, including vaccine information.

איך יהיה BBYO לחגוג פלורליזם ב-IC?

BBYO שואפת ליצור סביבה שבה כל בני הנוער היהודים יוכלו לחקור ולטפח את זהותם היהודית. אחת הדרכים שבהן אנו מקדמים צמיחה זו היא באמצעות מפגש עם מסורות, אמונות ומנהגים חדשים, ואינטראקציה עם אחרים מרקעים ונקודות מבט שונות. יהיו לנו מקומות ותכניות של שומר שבתות מהשקיעה ביום שישי ועד הבדלה בשבת.

קוד אריזה ולבוש

האם יש קוד לבוש עבור IC?

Delegates will be mostly indoors, however, during free time and specific onsite and offsite programs, there is an opportunity for delegates to be outdoors. Casual clothing like jeans and t-shirts are appropriate for most of IC. Delegations will often dress in themed attire as they compete for the coveted Max F. Baer Spirit Gavel and the Anita M. Perlman Spirit Cup. Delegations will provide information if there is anything special a participant should bring with them to IC.

Proper attire at BBYO programs involves clothing that is neat, clean, and in good repair. We want you to be able to express yourself and be true to your individual style while adding to our environment of leadership, learning, and community. Clothing that detracts from that environment is not allowed. 

הנחיות כלליות לכל ההלבשה

  • שום פריט לבוש אינו יכול לשאת לוגו או מסר המנוגדים ל BBYO ערכים או שיש להם מילים, תמונות או סמלים של סמים או אלכוהול.

  • מכנסיים קצרים, חצאיות ושמלות חייבים לכסות את החלק האחורי ואסור לחשוף בגדים תחתונים.

  • כל הבגדים חייבים לכסות כראוי את המידריף, הגב והחזה.

  • בגדים אינם יכולים לחשוף בגדים תחתונים בשום צורה שהיא (בין אם משום שהבגד שקוף, הוא אינו מתאים כראוי – כלומר רופף מדי – או שאינו עומד בדרישות שצוינו לעיל).

מהי השמלה לשבת ולמצב הסדר?

It is a tradition at IC to wear clothing on Friday night that is nicer than what we wear the rest of the weekend, as Shabbat is a special and sacred time. We encourage people to dress nicely in a way that helps them feel special and sacred over Shabbat. Some examples include:

  • חאקי או שמלת ג'ינס ללא חורים

  • חולצות מכופתרות או טופ נחמד דומה

  • חצאיות או שמלות ארוכות

יש לזכור כי חשוב להתלבש בצורה מכובדת בשבת בכל שבוע – ההנחיות הכלליות ללבושה עדיין תקפות. קוד הלבוש בשבת, במהלך היום, הוא לא פורמלי. במוצאי שבת, במהלך מצב המסדר וההבדלה (כאשר אנו מסיימים את השבת), נהוג להתלבש יפה יותר מלבוש קז'ואל טיפוסי.

מה לארוז?

Use the packing information below to prepare for IC.

The Essentials:
You need enough clothing for 4-5 days, but please remember that you will be sharing a hotel room with others, and space is limited. It is highly recommended to label your belongings!

  • Outerwear: Bring a coat or warm jacket for any outdoor activities

  • T-Shirts: Bring 5-6 casual shirts & 1-2 nice shirts

  • Pants/Shorts: For walking around & daily activities We recommend enough pants/shorts to last 5-6 days

  • Sweatshirt & Sweatpants: Hotel air conditioning could be cold

  • Underwear & Socks: We recommend enough underwear & socks to last 5-6 days

  • Pajamas: We recommend enough PJs to last 5-6 days

  • Toiletries: Toothbrush, toothpaste, hairbrush, soap, facewash, bodywash, shampoo/conditioner, deodorant, razors, contact lenses, solution, eye drops, and case, feminine hygiene products, chapstick

  • Footwear: Delegates will be on their feet a lot of the day and having comfortable shoes is important. Think about bringing running shoes and a pair of nice shoes for Friday

  • Travel Documents: Be sure to bring and secure your photo ID if you are flying to IC. We recommend bringing two copies just in case you misplace anything, as well as a photo of your ID on your cell phone.

  • Phone & Charger: Be sure to bring any needed chargers

  • Prescription Glasses/Contact Lenses: If needed

  • Medications: This can include EpiPen, inhaler, prescriptions, etc.

  • Other: Kippah, Tallit, and Tefillin (if desired), AZA and BBG pins, money for cash concessions sold throughout convention

המלצות ספציפיות ליום:

  • Thursday: Travel outfit, BBYO regional/council spirit clothing

  • Friday: Casual clothing for during the day, bag to go offsite (if participating in LEADS Day or AZAA/BBGG Sports and Wellness day), workout/sports clothing, cleats/shin guards, sneakers (if participating in AZAA/BBGG Sports and Wellness Day), and Shabbat clothing

  • יום שבת: ביגוד קז'ואל במהלך היום ותלבושת מצב הסדר

  • Sunday: Casual clothing with comfortable shoes for offsite programming

  • יום שני: בגדי נסיעות

  • Specific to Denver:  Denver and the hotel space could get cold or hot depending on the day so make sure to pack layers

  • Items BBYO Does Not Recommend and is Not Responsible For: Luggage that is not easily carried, expensive jewelry or other valuables, and expensive electronics (speakers, laptops, iPads, and smartwatches) 

You may bring food with you; however, homemade baked goods are prohibited. Bags will be checked upon arrival. Please do not bring any food products containing nuts, meat, or shellfish.

Note that drones and hoverboards are strictly prohibited from all BBYO programs.

חדר

כיצד פועל דינגינג ב- IC?

Delegates can submit one roommate request via their IC registration profile when the survey becomes available in December. IC roommates must be arriving on the same day and must request each other, or all delegates will be assigned roommates randomly. Delegates may not request more than one roommate. There is no guarantee delegates will be matched with their request, but BBYO will try to fulfill all requests. Otherwise, delegates are roomed randomly at IC. Every effort is made to ensure that delegates are comfortable in their rooms and most delegates are paired with someone from their home community and/or a delegate who is in the same grade. While BBYO does not allow for room changes, any serious rooming issues should be brought to the IC staff’s attention right away.

During registration, delegates can pay for an upgrade to a two-person (double) hotel room, instead of the standard four-person (quad) room. Double rooms are based on availability. If requesting a roommate, both delegates must be signed up for a double room to be assigned as roommates together. The additional cost will be $300 for IC only and $375 for IC + February Executives or IC + Advance.

אוכל ומוציא כסף

איך הארוחות? מה קורה אם לנציג יש הגבלות תזונתיות?

All meals provided at IC are either vegetarian (containing dairy) or kosher meat meal. All meat served at IC is kosher, and we don't mix milk and meat, however, the kitchen is not supervised. All meals are nut-free. The following meals will be available in the dining room for any delegate who notes a dietary restriction in their IC Registration: 

  • ללא מוצרי חלב

  • ללא גלוטן

  • צמחוני

  • טבעוני

  • גלאט כשר

All meals must be picked up at a specific meal station in the dining room at the beginning of meals. If you have food concerns, please see a member of the special meals team at IC. 

If you have questions in advance of IC, email the IC Customer Service Team. 

יש אפשרויות נוספות לסעודה?

Delegates will also have access to hotel cafes and restaurants during designated times and can order what they like per their individual needs (Kosher options will be available). All arrangements are explicitly between the customer and the hotel venue they are ordering food from and some services may be credit card-only. Late-night food orders will be placed through the IC App and must be placed by a certain time each day. Orders placed after the deadline will not be honored.

האם נציגים יזדקקו לכסף הוצאות ב- IC?

מומלץ לנציגים להביא כמות קטנה של כסף מוציא ל- IC. במהלך הזמן הפנוי, ניתן לתת לנציגים את האפשרות לרכוש חטיפים במזומן בנוסף לחטיפים המסופקים להם על ידי BBYO. כמו כן, נציגים יכולים לבחור לרכוש פריטים בתערוכת IC Shuk (שוק) BBYO "swag" ולבוש מסניפים, מועצות, אזורים ומדינות ברחבי הסדר הבינלאומי. פריטים ב- IC Shuk עולים בדרך כלל בין $10 ל-$45. נציגים יכולים להביא מזומן, כרטיסי חיוב או כרטיסי אשראי, או ApplePay.

פיקוח וקוד התנהגות

מה זה BBYOמדיניות הפיקוח והמשמעת?

BBYO has a minimum supervision ratio of 15 delegates to every adult. All of BBYO’s professional IC staff have had background checks and are trained to work with delegates and keep them safe. As a reminder, delegates have signed a Code of Conduct and Community Standards agreement upon registering for BBYO membership. This indicates their full understanding of BBYO’s behavioral expectations. Should a delegate choose to act outside of BBYO’s Code of Conduct, the incident will be addressed by the appropriate staff members.

BBYO believes in a culture of respect. When it comes to relationships between participants, we require that all participants conduct themselves in a respectful manner and affirmative consent is required. BBYO's policy on healthy relationships and what will happen in the event of an allegation of non-consensual touching or harassment for this year will be released before registration.

BBYO has a zero-tolerance approach to any violation of the Code of Conduct and any disciplinary matter that comes to the attention of IC staff. If a delegate is dismissed from IC for disciplinary reasons or Code of Conduct violations, BBYO will arrange for travel home immediately, at the delegate’s expense and without a refund.

  1. נציגים אינם רשאים לעזוב את התוכנית מרגע ההגעה ועד לסיום IC. על כל המשתתפים חל איסור מוחלט לצאת משטח המלון.

  2. הנציגים חייבים להשתתף ולהיות בזמן לכל התוכניות והמפגשים המתוזמנים, כולל ארוחות.

  3. Delegates must act respectfully toward fellow delegates, guests, and staff. Vulgar language and inappropriate gestures—even jokingly—will not be tolerated. This applies to the use of social media. BBYO will be joined by many guests representing a plurality of opinions and associations. While they are in our "home," we will be good hosts and always show respect.

  4. התנהגות המסכנת את ביטחונם, מוסרם, בריאותם או רווחתם של אחרים לא תהיה נסבלת.

  5. בשום פנים ואופן, נער לא ישתף, ימכור או יסחר בתרופות מכל סוג שהוא – ללא מרשם או במרשם.

  6. התנהגויות שיובילו לפיטורים מיידיים כוללות: 

  7. Conduct that endangers the safety, health, or welfare of the teen and/or others

  8. Conduct or threats of conduct that are violent

  9. Possession of fireworks, firearms or other items considered to be weapons and/or anything potentially harmful to others

  10. Bullying, hazing, and other actions taken with the intent of harming others

  11. Theft or causing intentional damage to hotel or other’s property

  12. Consumption or possession of illegal drugs, alcohol, tobacco, vaping products or materials, edibles, or any substance used to create an unnatural high

  13. גרימת חבלה לעצמך

  14. Tattooing or piercing oneself or others or receiving tattoos or piercings or other forms of self-modification

  15. Being in a sleeping area(s) that you are not assigned to at any time

  16. Leaving a BBYO program without permission of staff

  17. Repeated “non-consensual intimate contact”

  18. "Sexual harassment"

  19. “Sexual activity”

  20. The most common Code of Conduct violations and consequences can be found here.

בטיחות וביטחון

מהם סידורי האבטחה עבור IC?

The safety and security of our teens, staff, and guests at BBYO International Convention are our top priority and BBYO implements various measures to ensure every participant is safe.  

All policies, procedures, and protective measures are implemented in full collaboration with world-renowned security services that keep some of the American government's highest-profile events safe as well as with all local, state, and national police and intelligence bureaus. Below are some of the key measures we are putting in place:

  1. As we do every year, we have contracted with a private security company to oversee the coordination and implementation of security at IC, which includes inside and outside the hotel and to any of our offsite locations.

  2. אנו נמצאים בקשר מתמיד עם רשויות אכיפת החוק המקומיות וה- FBI, שיעבדו איתנו ועם חברת האבטחה שלנו כדי להבטיח שאנו מספקים קהילה בטוחה ומאובטחת ברחבי IC.

  3. אבטחת המלון תעבוד גם בתיאום עם רשויות אכיפת החוק המקומיות, ה- FBI וחברת האבטחה שלנו כדי להבטיח שאזורי המלון המקורים והחיצוניים מאובטחים.

  4. לכל נער, צוות ואורח יונפק תג שם, ולא תינתן גישה למרחב ללא תעודה מזהה מתאימה.  כל המשתתפים והאורחים חייבים להיות רשומים ל- IC; מבקרים חיצוניים אינם מורשים ב- IC בכל עת.

Please note, for security purposes, the name of the IC hotel will not be released until a few days before the event begins. If you have additional questions, information is available upon request by delegates or delegate families of registered teens. Please direct questions to the IC Customer Service Team.

What If My Friend/Family in Denver Wants to Visit Me at IC?

כל המשתתפים והאורחים חייבים להיות רשומים ל- IC; מבקרים מבחוץ אינם מורשים ב- IC בכל עת. 

כיצד ניתן ליצור קשר עם מישהו ב- IC?

If there is an emergency during IC, parents are encouraged to call the IC Hotline at +1 (202) 507-7266.

The IC office will be fully staffed from 8:00 AM through 10:00 PM MST every day. While our office team will be working until late at night, should you get our voicemail in the evening, please leave a message. We’ll be checking messages frequently and will get back to you as soon as possible.

יש לך שאלות אחרות?

Contact the IC Customer Service Team for more information. Please note that during high volume times, responses may take up to 24–72 business hours.